Tag: spa


Laser, Skin & Massage

Here’s a little secret: This family operated spa810 franchise has been exceeding customer expectations for years by offering affordable luxury.

For example, the market rate for the “fully loaded” HydraFacial® is $350. Owner Kristy Steck charges $149 for a full one-hour treatment.

Similarly, the market price for the very aggressive medical-grade skin chemical peel is $400. Steck charges $195.

“I do not believe in huge markups. We work hard to be efficient which allows us to pass on the savings to our customers who have created our success,” said Steck.

As the oldest of all of the spa810s, this location has the largest customer database with the most members (many from 2011) and is the smallest center with the most open hours.

When she bought the franchise after having been a service provider (licensed aesthetician, laser technician, Coolsculpting® pro and massage therapist), Steck had first-hand knowledge of what she and her fellow estheticians and therapists wanted to change to better serve their clients. She also listened carefully to feedback from clients and took appropriate action. The Net Promoter Score (NPS) for this spa810 is 94 percent (significantly higher than the med-spa industry average). “It’s important for us that our guests are treated the same way we want to be treated if we go to a spa,” Steck said.

To better serve busy schedules (including snowbirds) spa members can freeze their membership as often as they wish without any penalty or fee, and pre-paid services do not expire even if a membership is cancelled. Friends and family of members can also use their discounts an unlimited number of times (it’s once a year everywhere else).

It’s clear the clientele loves the organic and pharmaceutical-grade products, plus the wide variety of treatment options that spa810-Pinnacle Peak offers. From standard massages to Ashiatsu (therapist uses body weight/ walks on client’s back); from signature spa810 facials, to custom facials, to HydraFacial® treatments that detoxify and protect the skin, to laser hair removal. Steck has the “gold standard” Alma Soprano Ice® system that is effective on all skin types for nearly permanent and pain-free treatments.

Additionally, this spa810 offers Coolsculpting®, the only non-invasive FDA Cleared fat freezing body contouring treatment available in the US.

Kristy seems a natural for this industry because she once suffered from acne, rosacea and psoriasis. You can’t tell from looking at her, but you can tell her love of the spa and clients.

“I wanted to make other people feel as great as I felt,” she said. “It’s such a fun and rewarding industry.”

She and her entire team provide great value for the money and produce real results for their guests, 7 days a week. It should be no surprise, then, to know that 90 percent of Steck’s new business is by word of mouth.

23425 N. Scottsdale Rd.
Scottsdale, AZ



Desert Nail Spa

Desert Nail Spa

Quality, Customer Service and Value

From the moment you walk in to Desert Nail Spa, you feel welcomed. Owners Kevin and Karen Pham offer a friendly greeting and make sure that your experience is a great one from start to finish. Kevin and his family escaped their native Vietnam by boat in 1981, arriving in the U.S. without a dime. He watched his parents work hard to make a living and in 1998 he borrowed money from friends and family to open his first nail salon in Tempe. In 2002, he and his wife and mother relocated to the Kierland Village Center location, and this November marks the opening of their second location at Tatum & Shea Boulevard! The hip décor and relaxing spa atmosphere draw people from both the nearby resorts and the neighborhood.

“Karen makes a point of getting to know our customers by name, what services they like, how they like things done.” As a neighborhood business, they have loyal customers who stay with them from having a little polish put on for Kindergarten graduation, clear through to weddings and “girls’ dates” with mom, daughter, and grandma. Because Kevin and Karen are very selective about the nail technicians they hire, customers know they can count on a wonderful experience and keep coming back for more.

At Desert Nail Spa, they also take cleanliness very seriously. All instruments are run through a sterilization machine and sealed into bags after each use. Their comfortable foot spa chairs are state of the art and designed for easy cleaning to ensure that you are putting your feet into water that is clean and sanitary. They pride themselves on being the cleanest salon in town, which enables you to sit back, relax and enjoy being pampered.

There are a lot of places offering nail services in Scottsdale, though, so why should you try Desert Nail Spa? “Quality, Customer Service, and Value.” There may be other places that are less expensive, but at Desert Nail Spa they go the extra mile to provide quality products and services at affordable prices. For example, many salons would charge extra for the hot towel and hot stone massage that is included with the Desert Nail Spa pedicure. Even their basic manicure comes with a hand and forearm massage that is to die for. And be prepared to have to make a big decision on what color you want because they have a huge selection of polishes to choose from!

If you are looking for a place to make your hands and feet look fabulous, where you can relax and enjoy some pampering, where they value your business and care about your satisfaction, then look no further than Desert Nail Spa. Once you go, you’ll be hooked. If you walk in on a Friday, Saturday or Sunday, you might have a brief wait, but they have so many nail technicians, you’ll be served in no time. And you’ll need that time to make your color selection anyway! To top it off, they were voted best manicure and pedicure in The Valley in 2018. Try Desert Nail Spa today.


Kierland Village Center
6501 E. Greenway Pkwy, Ste 106
Scottsdale, AZ 85254