spa810®
Laser, Skin & Massage
Here’s a little secret: This family operated spa810 franchise has been exceeding customer expectations for years by offering affordable luxury.
For example, the market rate for the “fully loaded” HydraFacial® is $350. Owner Kristy Steck charges $149 for a full one-hour treatment.
Similarly, the market price for the very aggressive medical-grade skin chemical peel is $400. Steck charges $195.
“I do not believe in huge markups. We work hard to be efficient which allows us to pass on the savings to our customers who have created our success,” said Steck.
As the oldest of all of the spa810s, this location has the largest customer database with the most members (many from 2011) and is the smallest center with the most open hours.
When she bought the franchise after having been a service provider (licensed aesthetician, laser technician, Coolsculpting® pro and massage therapist), Steck had first-hand knowledge of what she and her fellow estheticians and therapists wanted to change to better serve their clients. She also listened carefully to feedback from clients and took appropriate action. The Net Promoter Score (NPS) for this spa810 is 94 percent (significantly higher than the med-spa industry average). “It’s important for us that our guests are treated the same way we want to be treated if we go to a spa,” Steck said.
To better serve busy schedules (including snowbirds) spa members can freeze their membership as often as they wish without any penalty or fee, and pre-paid services do not expire even if a membership is cancelled. Friends and family of members can also use their discounts an unlimited number of times (it’s once a year everywhere else).
It’s clear the clientele loves the organic and pharmaceutical-grade products, plus the wide variety of treatment options that spa810-Pinnacle Peak offers. From standard massages to Ashiatsu (therapist uses body weight/ walks on client’s back); from signature spa810 facials, to custom facials, to HydraFacial® treatments that detoxify and protect the skin, to laser hair removal. Steck has the “gold standard” Alma Soprano Ice® system that is effective on all skin types for nearly permanent and pain-free treatments.
Additionally, this spa810 offers Coolsculpting®, the only non-invasive FDA Cleared fat freezing body contouring treatment available in the US.
Kristy seems a natural for this industry because she once suffered from acne, rosacea and psoriasis. You can’t tell from looking at her, but you can tell her love of the spa and clients.
“I wanted to make other people feel as great as I felt,” she said. “It’s such a fun and rewarding industry.”
She and her entire team provide great value for the money and produce real results for their guests, 7 days a week. It should be no surprise, then, to know that 90 percent of Steck’s new business is by word of mouth.
spa810
23425 N. Scottsdale Rd.
Scottsdale, AZ
480.659.9499
